Terms & Conditions
Last updated: 2026-07-02
1. The service
Visit Dock is an online platform for visit management, routes and field execution, available at visitdock.pt (the "Service"). By creating an account or using the Service you accept these terms. If you use the Service on behalf of a company, you represent that you have authority to bind it to these terms.
2. Accounts and access
You are responsible for keeping your credentials confidential and for all activity under your account. Accounts are personal and non-transferable. Workspace administrators manage access for their users and are responsible for the permissions they grant.
3. Customer data
Data entered into the platform (visits, photos, checklists, locations, routes, tasks, incidents, opportunities) belongs to the customer of the workspace where it was entered. Visit Dock processes that data solely to provide the Service, as described in the
Privacy Policy. The customer warrants that it has a legal basis to enter third-party personal data (e.g. store contacts) into the platform.
4. Acceptable use
You may not: use the Service for unlawful purposes; attempt to access other workspaces' data; interfere with the security or availability of the Service; reverse-engineer it; or use the API beyond reasonable technical limits or resell access without written authorisation.
5. API, keys and webhooks
API access uses keys generated by the workspace, which must be kept secret. The customer is responsible for usage made with its keys and can revoke them at any time. Webhooks deliver data to the URL configured by the customer — the security of the receiving system is the customer's responsibility.
6. Availability and changes
We aim for high availability, but the Service is provided "as is" and interruptions may occur for maintenance or causes beyond our control. We may evolve, change or discontinue features, giving reasonable notice when the change is material.
7. Intellectual property
The software, brand and all elements of the Service (except customer data) are the property of Visit Dock. These terms transfer no intellectual property rights to the customer — only a non-exclusive, non-transferable right of use for the duration of the agreement.
8. Liability
To the maximum extent permitted by law, Visit Dock is not liable for indirect damages, loss of profit or data loss caused by factors beyond its reasonable control. Visit Dock's total liability is limited to the amounts paid by the customer in the 12 months preceding the event giving rise to liability.
9. Termination
The customer may close its account at any time. We may suspend or terminate accounts that breach these terms, giving prior notice where reasonable. After closure, workspace data is deleted or anonymised as described in the Privacy Policy; the customer may request a prior export of its data.
10. Governing law
These terms are governed by Portuguese law. The courts of Lisbon have jurisdiction over any dispute, without prejudice to applicable mandatory consumer protection rules. Contact:
info@visitdock.pt.